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href="/aboutus.html" class="dropdown-toggle" data-toggle="dropdown"> 關于我們 <b class="caret"></b> </a> <ul class="dropdown-menu"> <li><a href="/aboutus.html">峻德信息</a></li> <li><a href="/howwestart.html">如何開始</a></li> <li><a href="/howwework.html">如何工作</a></li> <li><a href="/post.html">新聞動態</a></li> </ul> </li> <li><a href="/contact.html">聯系我們</a></li> </ul> </div> </div> </nav> </div> </div> <div class="junde_pc"><div class="main-details"> <div class="l-main-details fl-l"> <h1>關于“免費終身質?！?/h1> <div class="info-l-main"> <p class="fl-l"> <span>作者：</span> 峻德信息 </p> <p class="fl-l mar-l75"><span>時間：</span>2022-12-29</p> </div> <div class="line-l-main"></div> <div class="content-l-main"> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-family:" pingfang="" sc",="" sans-serif;font-size:16px;"=""><br /> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">無論哪個行業，質量都是客戶最關心的問題。我們的軟件開發服務怎么保證質量？靠文字宣傳顯然是蒼白的。十幾年前，我們就提出</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">客戶不滿意無條件退款</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">的承諾，這項承諾透露出我們對質量的信心，我相信</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">免費終生質保</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">也一樣。</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">大多數軟件開發的過程應該是持續的。軟件的質量問題大多并不在純粹的代碼或工程層面，而是在需求上，軟件的使用環境不斷變化，需求也會不斷變化。一個需求邊界清晰的固定價格項目，純粹的軟件質量問題即使很多，也可以改得過來，不用擔心質保問題。這類項目跟建筑項目類似，一次性交付就完工了?，F實中，真正需求邊界清晰的軟件項目，應該和體力勞動也沒什么區別了。</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">ODC</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">服務中，需求問題也在軟件的質量范圍內，只是</span><span lang="EN-US" style="font-size:16px;">ODC</span><span style="font-size:16px;">并沒有把質量問題都推給供應商，客戶也承擔了成本。如果我們花時間去爭論哪些是需求（變更）問題，哪些是代碼質量問題效率就太低了，很多問題邊界是模糊的，但客戶看的問題（</span><span lang="EN-US" style="font-size:16px;">BUG</span><span style="font-size:16px;">）是清晰的。如果我們把需求都弄對了，代碼卻出了問題，就會很窩火，等于臨門一腳踢臭了。把需求放在軟件質量問題以內，我們的服務，無論</span><span lang="EN-US" style="font-size:16px;">ODC</span><span style="font-size:16px;">還是固定價格，對客戶才有價值。換句話說，要在</span></span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">客戶價值</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">與</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">不變的需求</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">中二選一，我們只能選客戶價值。那我們怎么對可能變化的需求做終身質保呢？</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">大多數固定價格客戶認為自己的需求是清晰且不變的，所以要求質保是合理的，我們的免費終身質保當然更好。如果項目規模不大，我們也可以接受一個大致清晰的需求，和它可能存在的</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">修改</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">所帶來的成本。一旦建立起長期合作，即使是通過終身質保建立起的，相互的信任就比較容易發生，客戶滿意度也會大幅提升。</span><span lang="EN-US"><o:p></o:p></span></span> </p> </div> <div class="line-l-main"></div> <a class="lastblog-detail mar-t35 dis-b" href="/video-9.html" title="【視頻】遠程開發：客戶在英國，團隊在國內各地？"> 上一篇：<span>【視頻】遠程開發：客戶在英國，團隊在國內各地？</span> </a> <a class="lastblog-detail mar-t15 dis-b" href="/blog-28.html" title="軟件開發：客戶需求不明確，功能不明朗，怎么辦？"> 下一篇：<span>軟件開發：客戶需求不明確，功能不明朗，怎么辦？</span> </a> <div class="line-l-main"></div> <ul class="intro-detail"> <p class="tt-intro-detail">推薦閱讀</p> <li class=""> <a 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sans-serif;font-size:16px;"="">無論哪個行業，質量都是客戶最關心的問題。我們的軟件開發服務怎么保證質量？靠文字宣傳顯然是蒼白的。十幾年前，我們就提出</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">客戶不滿意無條件退款</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">的承諾，這項承諾透露出我們對質量的信心，我相信</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">免費終生質保</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">也一樣。</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">大多數軟件開發的過程應該是持續的。軟件的質量問題大多并不在純粹的代碼或工程層面，而是在需求上，軟件的使用環境不斷變化，需求也會不斷變化。一個需求邊界清晰的固定價格項目，純粹的軟件質量問題即使很多，也可以改得過來，不用擔心質保問題。這類項目跟建筑項目類似，一次性交付就完工了?，F實中，真正需求邊界清晰的軟件項目，應該和體力勞動也沒什么區別了。</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">ODC</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">服務中，需求問題也在軟件的質量范圍內，只是</span><span lang="EN-US" style="font-size:16px;">ODC</span><span style="font-size:16px;">并沒有把質量問題都推給供應商，客戶也承擔了成本。如果我們花時間去爭論哪些是需求（變更）問題，哪些是代碼質量問題效率就太低了，很多問題邊界是模糊的，但客戶看的問題（</span><span lang="EN-US" style="font-size:16px;">BUG</span><span style="font-size:16px;">）是清晰的。如果我們把需求都弄對了，代碼卻出了問題，就會很窩火，等于臨門一腳踢臭了。把需求放在軟件質量問題以內，我們的服務，無論</span><span lang="EN-US" style="font-size:16px;">ODC</span><span style="font-size:16px;">還是固定價格，對客戶才有價值。換句話說，要在</span></span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">客戶價值</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">與</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">不變的需求</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">中二選一，我們只能選客戶價值。那我們怎么對可能變化的需求做終身質保呢？</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">大多數固定價格客戶認為自己的需求是清晰且不變的，所以要求質保是合理的，我們的免費終身質保當然更好。如果項目規模不大，我們也可以接受一個大致清晰的需求，和它可能存在的</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">修改</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">所帶來的成本。一旦建立起長期合作，即使是通過終身質保建立起的，相互的信任就比較容易發生，客戶滿意度也會大幅提升。</span><span lang="EN-US"><o:p></o:p></span></span> </p> </div> </div> </div> <div class="junde_responsive"><div class="container"> <div class="col-xs-9"> <h1 style="font-size: 1.5rem; font-weight: bold">關于“免費終身質?！?/h1> <p class="fl-l"> <span>作者：</span> 峻德信息 </p> <p class="fl-l mar-l75"><span>時間：</span>2022-12-29</p> <div class="line-l-main r-width-full"></div> <div class="post-content"> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-family:" pingfang="" sc",="" sans-serif;font-size:16px;"=""><br /> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">無論哪個行業，質量都是客戶最關心的問題。我們的軟件開發服務怎么保證質量？靠文字宣傳顯然是蒼白的。十幾年前，我們就提出</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">客戶不滿意無條件退款</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">的承諾，這項承諾透露出我們對質量的信心，我相信</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">免費終生質保</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">也一樣。</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">大多數軟件開發的過程應該是持續的。軟件的質量問題大多并不在純粹的代碼或工程層面，而是在需求上，軟件的使用環境不斷變化，需求也會不斷變化。一個需求邊界清晰的固定價格項目，純粹的軟件質量問題即使很多，也可以改得過來，不用擔心質保問題。這類項目跟建筑項目類似，一次性交付就完工了?，F實中，真正需求邊界清晰的軟件項目，應該和體力勞動也沒什么區別了。</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">ODC</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">服務中，需求問題也在軟件的質量范圍內，只是</span><span lang="EN-US" style="font-size:16px;">ODC</span><span style="font-size:16px;">并沒有把質量問題都推給供應商，客戶也承擔了成本。如果我們花時間去爭論哪些是需求（變更）問題，哪些是代碼質量問題效率就太低了，很多問題邊界是模糊的，但客戶看的問題（</span><span lang="EN-US" style="font-size:16px;">BUG</span><span style="font-size:16px;">）是清晰的。如果我們把需求都弄對了，代碼卻出了問題，就會很窩火，等于臨門一腳踢臭了。把需求放在軟件質量問題以內，我們的服務，無論</span><span lang="EN-US" style="font-size:16px;">ODC</span><span style="font-size:16px;">還是固定價格，對客戶才有價值。換句話說，要在</span></span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">客戶價值</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">與</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">不變的需求</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">中二選一，我們只能選客戶價值。那我們怎么對可能變化的需求做終身質保呢？</span><span lang="EN-US"><o:p></o:p></span></span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span lang="EN-US" style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"=""> </span> </p> <p class="MsoNormal" style="margin:0cm;text-align:justify;font-size:10.5pt;font-family:DengXian;white-space:normal;"> <span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">大多數固定價格客戶認為自己的需求是清晰且不變的，所以要求質保是合理的，我們的免費終身質保當然更好。如果項目規模不大，我們也可以接受一個大致清晰的需求，和它可能存在的</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">“</span><span style="font-size: 16px;" pingfang="" sc",="" sans-serif;font-size:16px;"="">修改</span><span lang="EN-US" style="font-family:Helvetica;font-size:16px;">”</span><span style="font-family:" pingfang="" sc",="" sans-serif;"=""><span style="font-size:16px;">所帶來的成本。一旦建立起長期合作，即使是通過終身質保建立起的，相互的信任就比較容易發生，客戶滿意度也會大幅提升。</span><span lang="EN-US"><o:p></o:p></span></span> </p> </div> <div class="line-l-main"></div> <a class="lastblog-detail mar-t35 dis-b" href="/video-9.html" title="【視頻】遠程開發：客戶在英國，團隊在國內各地？"> 上一篇：<span>【視頻】遠程開發：客戶在英國，團隊在國內各地？</span> </a> <a class="lastblog-detail mar-t15 dis-b" href="/blog-28.html" title="軟件開發：客戶需求不明確，功能不明朗，怎么辦？"> 下一篇：<span>軟件開發：客戶需求不明確，功能不明朗，怎么辦？</span> </a> <div class="line-l-main"></div> </div> <div class="col-xs-3"> <div class="junde_pc"> <div class="service-r-main"> <a class="dis-b" href="/service-odc.html"> <img class="dis-b" src="/static/images/img-serviceODC.jpg" alt="峻德服務" style="width: 100%;"> </a> 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